RETURNS AND REFUND POLICY

This Returns and Refund Policy explains how returns, exchanges, and refunds are handled at Kingston Apparel. We want you to feel confident when placing an order and informed about what to expect if something does not work out.

By making a purchase from Kingston Apparel, you agree to the terms outlined in this Returns and Refund Policy.

Understanding Our Returns and Refund Policy

We accept returns within 30 days of the delivery date. To qualify for a return, items must be unworn, unwashed, and in original condition with all tags intact. Items showing signs of wear, damage, or alteration may not be eligible for return.

For hygiene reasons, certain items may be non-returnable unless they arrive damaged or defective.

How to Start a Return

To begin a return, please contact our Customer Support team through the Contact Us page. Provide your order number and a brief explanation of the reason for the return.

Once your return request is reviewed, you will receive instructions on how to send the item back. Returns sent without prior approval may not be accepted.

Exchanges

Exchanges are available for eligible items, subject to product availability. If the requested size or style is unavailable, a refund may be issued instead.

Exchanged items must meet the same eligibility requirements as returns.

Refund Process

Refunds are issued after returned items are received and inspected. If approved, refunds will be processed to the original payment method used at checkout.

Please allow several business days for the refund to appear in your account, depending on your payment provider.

Shipping fees are not refundable unless the return is due to an error on our part.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. We recommend using a trackable shipping method to ensure the return arrives safely.

Kingston Apparel is not responsible for returns lost during transit.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible. Include your order number and clear photos of the issue so we can assist you quickly.

In these cases, return shipping costs may be covered.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene or safety reasons. These exclusions will be clearly noted on the product page when applicable.

Order Cancellations

Orders may only be canceled before they enter processing or shipment. Once an order has been processed, cancellation may not be possible.

International Returns

International customers are responsible for return shipping costs and any applicable customs fees. Refunds will be issued for the returned item only, excluding shipping and import charges.

Changes to This Returns and Refund Policy

Kingston Apparel reserves the right to update this Returns and Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Returns and Refund Policy or need help with a return, please reach out through our Customer Support Contact page. We are here to help make the process as smooth as possible.

Why We Have a Returns and Refund Policy

Our Returns and Refund Policy is designed to ensure customer satisfaction. We understand that sometimes a product may not meet your expectations, and that’s perfectly okay. Therefore, we want to make the return process as easy as possible for you. By offering clear guidelines, we aim to build your trust and help you make informed decisions about your purchases.

Conditions for Returns and Refunds

To initiate a return, products must be in their original condition, unopened, and returned within 30 days of purchase. However, if items are defective or damaged, we encourage you to contact our support team. Because customer feedback is vital, we work hard to resolve issues quickly and fairly, providing refunds or replacements as needed.

The Return Process Explained

Returning an item is simple. First, gather your original receipt and package the product securely. Next, contact our customer service to obtain a Return Merchandise Authorization (RMA) number. This step is crucial, as it helps us track your return and process your refund efficiently. Once we receive your returned item, we will process the refund promptly, so you can be assured that your funds will be returned without delay.