RETURNS AND REFUND POLICY

At Kingston Apparel, we want you to love every item you purchase. If something doesn’t meet your expectations, we offer a simple and customer-friendly return process to ensure your satisfaction.

📬 You may request a return within 30 days of receiving your order, provided the item is unworn, unwashed, and in original condition with tags intact. Items showing signs of use, damage, or missing components may not qualify for a refund.

🔄 Exchanges are available for size or product replacements if stock permits. If the requested item is unavailable, we will offer store credit or a refund.

💰 Refunds are issued to the original payment method once the returned item is inspected and approved. Please allow 3–7 business days for processing depending on your bank. Shipping fees are non-refundable unless the return is due to our error (wrong item, damaged product, or printing issue).

🚫 Personalized items or heavily discounted products may not be eligible for returns unless delivered damaged or defective.

📦 Customers are responsible for return shipping costs unless the return qualifies as a store error. We provide step-by-step return instructions once your request is approved.

❤️ Our goal is to make your experience smooth, fair, and satisfying. If you ever receive an issue, defect, or unexpected problem, our support team is here to ensure a quick and friendly resolution.